Terms of Service

Your account

When you sign up, you're agreeing to these terms on behalf of yourself and, if applicable, your team. You're responsible for keeping your credentials safe and for what happens under your account.

If you're signing up on behalf of an organization, you confirm you have authority to bind it to these terms. [LAWYER REVIEW: confirm clickwrap acceptance flow meets contract-formation bar.]

Acceptable use

Honne is for real research. Don't use it for:

• Anything illegal under the law of where you or your participants live
• Harassing, doxxing, or threatening participants or other users
• Deceptive PII harvesting dressed up as a study — if you're collecting personal data, participants need to know what you're collecting and why
• Circumventing our rate limits or abuse protections
• Automated scraping of other workspaces' data

We reserve the right to suspend accounts that break these rules, with notice when possible and without notice when harm is ongoing. [LAWYER REVIEW: confirm suspension procedures and notice rules.]

Your content and who owns it

Participants own their responses. Researchers own their studies. Honne gets a narrow license to process your content — only for the purpose of operating the service and providing it back to you.

We don't claim ownership of your research. We don't train foundation models on your data. We don't repurpose it for other customers. [LAWYER REVIEW: finalize exact license scope (sublicense, affiliates, etc.).]

Billing and refunds

Honne is free during beta. Once paid plans launch, we'll update this section with pricing, invoicing, and refund rules before any charges begin. If you're mid-beta when we introduce paid plans, you'll have at least 30 days to decide before anything moves behind a paywall. [LAWYER REVIEW: replace with concrete billing, tax, refund, and renewal language before paid launch.]

Service availability

We try hard to keep Honne up, but we don't promise zero downtime. We schedule maintenance outside North American business hours when possible and post status at status.honne.app.

Once paid plans launch, we'll publish a proper SLA. [LAWYER REVIEW: define beta-vs-GA availability commitments and credit mechanics.]

Liability and disclaimers

Honne is provided as-is while in beta. Our total liability for any claim arising from your use of the service is limited to the fees you've paid us in the prior twelve months — which, during beta, is zero. [LAWYER REVIEW: draft full warranty disclaimer + liability cap + exclusions for gross negligence/fraud per jurisdiction.]

Termination

You can close your account at any time from workspace settings. We'll keep your data for 30 days afterward in case you come back, then delete it per the privacy policy.

We can terminate accounts that violate the acceptable-use rules or that create legal risk for us or other users. We'll give notice when we can. [LAWYER REVIEW: confirm termination-for-cause vs. convenience procedures.]

Changes to these terms

We'll update these terms from time to time. Material changes get a 30-day heads-up via email and an in-app notice. Continuing to use Honne after the notice period means you accept the new terms. [LAWYER REVIEW: confirm notice method and what counts as "material."]

Governing law

These terms are governed by the laws of the jurisdiction where Honne is incorporated. [LAWYER REVIEW: set governing law, venue, and any arbitration/class-action waiver to match entity structure.]

Contact

Questions about these terms go to [email protected]. A real person reads that inbox and will reply within two business days.